Privacy Policy

Last updated: 7 September 2026

Nineteen & Co respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

Who we are

Nineteen & Co provides flexible business support across customer experience, operations, projects, marketing, events and administration.

For the purposes of UK data protection law, Nineteen & Co is the data controller for personal information collected through this website.

You can contact us at: hello@nineteenandco.uk

Information we collect

When you contact us through our website, by email or through another business enquiry, we may collect information including:

  • your name

  • email address

  • telephone number, where provided

  • company or organisation name

  • information you include in an enquiry or message

  • information relating to services you are interested in

  • correspondence between you and Nineteen & Co

Our website may also collect limited technical information such as browser type, device information, IP address and website usage information through cookies and website analytics.

How we use your information

We may use your personal information to:

  • respond to enquiries

  • discuss or provide services

  • prepare proposals, quotes or agreements

  • manage our relationship with clients

  • communicate about ongoing work

  • issue invoices and maintain business records

  • operate and improve our website

  • meet legal, accounting and regulatory obligations

  • protect our business from fraud, misuse or security threats

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract or steps before entering into a contract — for example, where you contact us about potentially working together.

Legitimate interests — where it is reasonably necessary to operate and develop Nineteen & Co, respond to enquiries and manage client relationships.

Legal obligations — where we are required to retain or disclose information for legal, tax or accounting purposes.

Consent — where consent is required, for example for certain forms of marketing communication.

Contact form submissions

If you submit an enquiry through our website, the information you provide is sent to Nineteen & Co so that we can respond to your enquiry.

Our website is hosted by Squarespace, which processes website and form information on our behalf.

Please do not include sensitive personal information in the contact form unless it is necessary for your enquiry.

Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business. These may include:

  • Squarespace, which hosts our website and processes website form submissions

  • Google Workspace, which we use for business email and communications

  • accounting, banking or payment providers where relevant

  • professional advisers such as accountants or legal advisers where necessary

  • government, regulatory or law-enforcement bodies where legally required

These organisations may only use personal information in accordance with applicable data protection law and their contractual obligations.

International transfers

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

General enquiries that do not result in work will normally be retained for no longer than two years.

Client records may be retained for longer where necessary to manage our relationship or comply with legal, tax and accounting requirements.

Financial and accounting records will normally be retained for at least six years where required by UK law.

Cookies

Our website may use cookies and similar technologies to enable the site to function correctly, understand how visitors use the website and improve the visitor experience.

Some cookies are essential for the operation of the website. Others may relate to analytics or additional website functionality.

Where required, you will be given the opportunity to manage your cookie preferences.

Your rights

Under UK data protection law, you may have the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct inaccurate information

  • ask us to delete your information in certain circumstances

  • ask us to restrict how your information is used

  • object to certain uses of your information

  • ask for your information to be transferred where applicable

  • withdraw consent where we rely on consent

To exercise any of these rights, contact:

hello@nineteenandco.uk

We may need to verify your identity before responding to a request.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, website or legal obligations.

The latest version will always be published on this website.